How to Turn Off Phone Integration on Sub-Accounts in GoHighLevel?
Are you managing multiple sub-accounts in GoHighLevel and want to turn off phone integration for some of them? Whether you’re trying to cut down costs or simply don’t need the phone functionality in certain sub-accounts, figuring out how to disable it can be tricky if you’re not familiar with the settings.
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In this blog, we’ll walk you through the steps to turn off phone integration on sub-accounts in GoHighLevel, making your life easier and your bills lighter.
Why Turn Off Phone Integration?
First, let’s address why you’d want to turn off phone integration in the first place. Many GoHighLevel users love the platform’s built-in phone features, such as sending SMS and making calls, but not every sub-account requires this functionality.
Maybe you’re managing a client who isn’t using SMS campaigns or call tracking, or perhaps you’ve noticed your phone usage charges adding up. Turning off phone integration can help save on unnecessary costs and streamline your sub-accounts for specific use cases.
Before You Delete Anything
Deleting a number takes ten seconds. Getting it back is the hard part. If a number was on LC Phone, HighLevel support may be able to restore it, but only within 10 days of deletion.
So ask one question first: is this number still on a client’s website, ads or business cards? If it is, talk to the client before you touch it.
Check Which Phone Setup the Sub-Account Uses
Every sub-account runs on one of two setups, and they behave differently.
| LC Phone | Your own Twilio account | |
| Who hosts the number | HighLevel | You, through Twilio |
| Deleting a number | Releases it | You choose to release it or keep it in Twilio |
| Getting it back | Contact HighLevel support with the Location ID | Repurchase it from Twilio’s Released Numbers page |
How to Delete a Phone Number in a GoHighLevel Sub-Account?
Step 1. Open the GoHighLevel phone number settings
Open the sub-account and click Settings at the bottom left. Then click Phone Numbers to see every number tied to that account.
Step 2. Delete the number
Go to Phone Numbers Settings. Here’s where you’ll find the magic button. Inside the sub-account, look for the Phone Numbers section in the settings.
Click the trash icon next to the number and type “Delete” to confirm. If the sub-account uses its own Twilio account, you can choose to keep the number in Twilio instead of releasing it.
Step 3. Stop SMS in your GoHighLevel workflows
Go to Automation, Workflows and look for Send SMS, Call and Voicemail actions. Remove or pause them. A step that tries to text from a number that no longer exists can fail and fill your logs with errors, and you don’t want a client to be the one who notices.
Delete Phone Numbers:
Click on the phone numbers listed in the Phone Numbers section and hit the delete or remove button. This will cut off any phone functionality, effectively disabling phone integration.
Turn Off SMS & Call Features:
If there are specific features like SMS campaigns or call tracking still running, make sure you go through and disable them as well. This ensures that the phone functionality is completely deactivated.
Step 4. Check your GoHighLevel phone charges
Watch your next invoice and wallet activity for the sub-account. If a phone charge still shows up, contact HighLevel support with the sub-account’s Location ID.
Step 5: Save Changes and Confirm
After making all the necessary adjustments, don’t forget to save your changes. It’s always a good idea to double-check everything, especially your automation settings—to ensure phone integration is fully turned off.
Once you’ve saved everything, you should see that the phone integration has been disabled, and the sub-account will no longer incur any phone-related charges.
Step 6: Monitor Billing
After turning off phone integration, keep an eye on your billing statement for a few weeks. This ensures no additional phone usage charges slip through. If you still notice charges, contact GoHighLevel support for further assistance in making sure everything is correctly deactivated.
Pro Tip: If you still see charges, it might be worth contacting GoHighLevel support to ensure everything is correctly deactivated.
How to Disable an LC Phone for a Sub-Account?
People often confuse this with deleting a number, but it’s a different job. Disabling LC Phone moves a sub-account over to Twilio. It doesn’t just switch the phone off.
The big warning: if you don’t release your phone numbers before disabling LC Phone, you will permanently lose them. The request goes through a form that asks for the sub-account’s Location ID, your Twilio Account SID and your Twilio Auth Token.
Use this route only if you actually want Twilio. If you simply want the phone gone, deleting the number is enough.
Can You Restore a Deleted Phone Number in GoHighLevel?
Sometimes, and the clock matters.
If you’re moving a number between accounts, don’t delete it first. HighLevel specifically warns against deleting or releasing a number you’re trying to move between LC Phone, Twilio, sub-accounts or agencies.
Three Mistakes Agencies Make When Removing Phone Numbers
Conclusion
Turning off phone integration for sub-accounts in GoHighLevel is a simple yet effective way to manage your client accounts more efficiently. Not only will it help reduce costs, but it also prevents unnecessary clutter and keeps your workflows clean.
If you’ve been hesitant to dive into the settings, rest assured that this process is straightforward and won’t take up much of your time. By following these easy steps, you’ll have more control over how each sub-account functions and can focus on what’s really important—helping your clients grow their businesses.
FAQs
Can I get my GoHighLevel number back after deleting it?
Often yes, but only within about 10 days, and the route depends on whether the sub-account uses LC Phone or Twilio. See the restore section above.
How do I disable LC Phone for one sub-account only?
Submit the disabled request with that sub-account’s Location ID. Release your numbers first, or you’ll lose them.
Will my workflow break if I remove the number?
SMS and call steps tied to that number can fail, so review every workflow in that sub-account before you delete.
What’s the difference between deleting a number and disabling LC Phone?
Deleting removes one number from a sub-account. Disabling LC Phone switches the whole sub-account to Twilio.
Do I need to contact support to turn off phone integration?
For deleting a number, no. You can do it from Settingsto Phone Numbers. For disabling LC Phone, yes, because it goes through a request form.
