How to Change Automatic SMS Settings on GoHighLevel

SMS broadcasting is an effective method of addressing leads and clients and getting them engaged instantly.

GoHighLevel (GHL) extends this feature further by enabling you to schedule and automate communication in additional ways, such as in the form of SMS campaigns, reminders, and providing inquiries with replies. However, how can you access your settings and change them to update the automation of sending SMS?

So, this blog is going to guide you through the matter step by step and in very practical terms. No matter which part of your communication process is in need of enhancement, be it the messages themselves or the related workflows, we have got you covered.

Bonus: Don’t miss our free consultation call and get the most from GoHighLevel with an additional 30-day free trial!

How does automatic SMS work?

It uses a software tool to detect a specific action, then sends a pre-written text message to the contact without you needing to do it manually.

Example: appointment reminders, welcome messages, follow-ups after a purchase, and missed-call texts.

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What Most People Get Wrong Before Touching Any Settings?

Before changing anything, check one thing first: is the trigger actually set up right? A lot of people skip straight to editing the text without checking that.

Workflows usually have more than one step: an email, a wait, then the text, so it’s easy to edit the wrong one.
We’ve seen clients edit what they thought was an appointment reminder, but it was actually the follow-up message, since both sat in the same workflow.
Before touching any text, open the whole workflow and read through it once;e, it only takes a minute and saves you from fixing the wrong message.

Why Customize Your Automatic SMS Messages?

Customizing automatic SMS messages is essential to:

Make sure that your tone is consistent with your company’s identity.
Create a unique approach for all customers.
Increase the perceptibility and responsiveness of the responses.
Be current and factual in your communications.

In this way, by choosing these media, you can establish trust between you and your audience.

Why Do Half These Messages Never Actually Send?

When a text doesn’t go out, most people go straight into the workflow to find the problem. Most of the time, that’s not where the issue actually is.

A2P 10DLC is how GoHighLevel verifies your business with carriers before texts send reliably
Skip it, or get rejected during setup, and messages can get blocked with no error showing anywhere in the workflow.
Check your A2P status first, before touching any trigger or message; it’s a five-minute check that can save hours of troubleshooting the wrong thing.

Steps on How to Change Automatic SMS Settings on GoHighLevel

Go to Your GoHighLevel Account and Sign In

Open the browser and visit the official GoHighLevel login page for your account.
Type your username and password, then click on Log In.
When you sign in to the app, you will get a dashboard with every tool opted for seen on the screen.

You May Like: How to Send Drip Emails in GoHighLevel

Navigate to Automation Settings

To start the automation process, you have to left-click on the ‘Automation’ option that is listed in the left-hand menu.
Select the specific workflow or campaign that you really need to edit.
Automation settings show all the triggers, actions, and already-created workflows.

Pro Tip

Ensure the following proper naming conventions when creating and storing workflows to avoid confusion.

Select the Trigger Linked to SMS Messages

In the flow of your process, find the Action responsible for the automatic SMS dispatching.
If you would like more information about the trigger, just click on the Edit icon.
Check if settings are appropriate in terms of the trigger, whether by time or a particular event.

Add Attachments (Optional)

If you require to attach files that cannot fit in the body of the text, click on the Attachment icon – a paperclip symbol.
To complete the request, upload the required document, image, or any other files to the site.
Check the attachment and make sure that it is related and sized within the supported format and size.

Preview and Send

Select the Preview button to check the emails you have written before they are sent out.
Typo check, correct custom variables, and tone is professional.
Press the Send button to reply to the email.

Pro Tip

Make sure you can enable it to receive a notification when the email has been delivered.

Common Problems and How to Overcome Them:

Emails Not Sending

Solution: This is possible under settings SMTP & Email; check your email settings. Make sure that your emails are correctly linked to your service.

Incorrect Custom Variables

Solution: Check the preview of the email to confirm that all the aspects of the variables are okay.

Emails Going to Spam

Solution: Use SPF, DKIM, and DMARC to verify your domain under Admin > Settings > Domains.

Conclusion

Having difficulties with SMS automation? We’re here to help!

GoHighLevel has default text message settings you can adjust in just a few minutes, which will improve customer relations. With this simple guide, you’re all set to improve your SMS campaigns and get higher response rates.

Do not let go of the chance to discover more about this solution in GoHighLevel by availing yourself of the free consultation and extra trial. It is high time that you take the jump today and transform the way you engage your audience!

To speak to a coach and receive advice on your business, make a call-to-consultation-calls-free. Also, you can grab an extra 30-day free trial of the GoHighLevel tool and explore all its opportunities for maximum automation.

FAQs

Can I change the timing of an automatic SMS?

Yes, open the workflow and adjust the wait step or trigger settings. You can set it to send right away or after a delay you choose.

Why isn’t my automatic SMS sending?

Most of the time it’s an A2P registration issue, not the workflow itself. Check your registration status before troubleshooting anything else.

Can I personalize SMS messages with custom fields?

Yes, you can pull in the contact’s name or other details using custom fields. Just preview the message first to make sure everything fills in correctly.

Do I need A2P registration for SMS automation to work?

Yes, it’s required for texts to send reliably. Without it, messages can get blocked or delayed with no warning inside the workflow.

How to Change Automatic SMS Settings on GoHighLevel? Simple Steps Guide

How does automatic SMS work?

What Most People Get Wrong Before Touching Any Settings?

Why Customize Your Automatic SMS Messages?

Why Do Half These Messages Never Actually Send?

Steps on How to Change Automatic SMS Settings on GoHighLevel