Hostaway Integration with GoHighLevel: The Ultimate Automation Guide

Guest messages remain unanswered for hours, and property managers lose bookings. Messages arrive through Hostaway, email, SMS, and Airbnb simultaneously. You miss some completely. Guests book with competitors instead. 

Hostaway integration with GoHighLevel solves this instantly. New bookings trigger automatic messages. Guest check-in happens without manual effort. You respond in seconds, not hours. Bookings increase because you are faster than your competition.

Hostaway and GoHighLevel work together in a few minutes. Follow the steps below, and you will save real time on bookings every single week.

What Is Hostaway and What Does It Do?

Hostaway is a property management software made for vacation rentals. All your rental bookings come together with Hostaway. It does a live plug-in into Airbnb, Vrbo, and Booking.com. It is one single view instead of five. Your guest information updates on its own across properties.

Hostaway stores and manages:

  • Guest names, email addresses, and phone numbers
  • Booking dates and property information
  • Payment amounts and guest messages
  • Calendar availability across all platforms

Hostaway saves time, but communication still needs to be automated. That is where GoHighLevel comes in.

Why Connect Hostaway and GoHighLevel

Hostaway collects bookings from multiple platforms. GoHighLevel handles all communication with guests. Connecting those means booking data automatically becomes contact records. Messages go out on schedule without manual effort.

Real benefits you get:

  • Response time drops from hours to minutes
  • Guest trust increases because communication is instant
  • Booking confirmation rates improve measurably
  • You save five to ten hours every week
  • No more missing messages or forgotten follow-ups

Read this: How to Build an AI Appointment Setter in GHL?

How the Integration Works Step by Step

The connection happens through an automation platform. This platform sits between Hostaway and GoHighLevel. It listens for events in Hostaway and tells GoHighLevel what to do.

Complete Flow of Data:

  • Guest books on Airbnb, Vrbo, or Booking.com
  • Hostaway receives the booking data
  • The automation platform detects the booking event
  • The platform extracts guest name, email, phone, dates
  • GoHighLevel creates new contact from data
  • GoHighLevel automation triggers on new contacts
  • A welcome message is sent to the guest immediately

Setting Up Your Hostaway to GoHighLevel Integration

Get your Hostaway API key before starting. Sign up for Zapier or Make.com if you do not have accounts yet. The whole setup takes about ten minutes and happens just once. After that, bookings flow into GoHighLevel on their own.

Step 1: Get Your Hostaway API Key

  • Log into Hostaway and go to Settings
  • Find the Developer Tools or API section there
  • Generate a new API key and copy it
  • Save it in a text file somewhere safe

Step 2: Create Your Automation Account

  • Go to Zapier.com or Make.com and sign up
  • Use email and create a strong password
  • Verify your email and log in to your account

Step 3: Connect Hostaway and Set Trigger

  • Start a new workflow in Zapier or Make
  • Search for Hostaway as your trigger option
  • Pick “New Booking” as the event type
  • Paste the API key when the connection asks for it
  • Test the connection to confirm it works

Step 4: Add GoHighLevel as Your Action

  • Add a new action step and search GoHighLevel
  • Choose Create Contact and authorize connection
  • Allow the platform to access your account

Step 5: Map Your Guest Data

  • Hostaway fields appear on the left side only
  • GoHighLevel fields appear on the right side only
  • Drag guest name to first name field
  • Drag email address to email field
  • Drag phone number to phone field
  • Drag check-in date to custom date field

Step 6: Test Before Going Live

  • Run a test with actual Hostaway data
  • New contact should appear in GoHighLevel fast
  • Setup is working if contact appears correctly

Step 7: Set Up Welcome Message

  • Go to GoHighLevel Automations and create workflow
  • Trigger workflow by new contacts from integration
  • Add SMS action and write welcome message

Step 8: Activate Everything

  • Integration is now live and working
  • Turn on both integration and messaging workflows
  • Test with real booking to verify messages

What Changes Before and After Integration?

This is how your workflow is without the integration and how it changes when integrated. This is the actual reward that comes with it.

Before Integration

  • Booking notifications arrive late without prompt checking
  • Guests wait for replies across multiple apps
  • Messages get lost in inbox clutter completely
  • Check-in, follow-up, and review tasks done manually
  • Important messages and reminders get forgotten

After Integration

  • Booking notifications send when guests book
  • Guest data syncs to contact records automatically
  • Welcome, check-in, and review messages send automatically
  • Follow-up messages send without manual work needed

Zapier vs Make.com: Which Should You Choose

Zapier and Make.com are two integrations that connect Hostaway to GoHighLevel. They act comparably, with significant differences. Select according to your requirements and finances.

FactorZapierMake.com
Setup Time15 to 20 minutes10 to 15 minutes
Monthly Cost19 USD for basic plan9 USD for starter plan
Ease of UseMore beginner-friendlySlightly steeper learning curve
Speed2- to 5-minute delays sometimesReal-time with webhooks
SupportExtensive documentation and communityGood documentation, smaller community
API ReliabilityVery stable, rarely goes downStable but occasional issues

Available Triggers and Actions

Triggers are events from Hostaway that start automation. Actions are what GoHighLevel does in response.

Common Triggers from Hostaway

  • New booking created in Hostaway
  • Booking status changed to confirmed
  • Guest message received in Hostaway
  • A booking cancellation happened
  • The guest checks in/out of the property

Available Actions in GoHighLevel

  • Create a new contact from booking data
  • Update existing contact with new information
  • Send SMS message / Email to the guest
  • Add tag to contact for organization
  • Create appointment or task in GoHighLevel

Read this: How to Set Up Domain Masking in GoHighLevel (Step-by-Step Guide)

Troubleshooting Common Issues

  • The workflow stops after a few days; reconnect the Hostaway account and update the API key
  • Guest contact missing from GoHighLevel; check field mapping between platforms and run a test
  • The automated message is not sending; verify the automation is on, and phone numbers have country codes
  • Messages go to wrong guests; double-check phone number field mapping pulls the right data
  • Integration works but runs slow, check if polling is used instead of webhooks for delivery

Best Practices for Using the Integration

Hostaway integration with GoHighLevel is the right way to achieve more without involving a lot of effort. 

  • Apply simplified workflows that are easy to control.
  • Avoid too many triggers or actions
  • Focus only on what helps bookings and communication

Focus on speed

  • Send short, clear messages
  • Respond quickly using automation
  • Make sure important messages go out instantly

Test before going live

  • Test all messages and automations
  • Check triggers for inquiries and bookings
  • Fix issues before guests see them

Following these best practices, your system will never fail, as your visitors will always be pleased and your reservations will grow.

Conclusion

Conclusion

Fast responses generate more bookings from guests. Everything needed exists to build automation now. Choose Zapier or Make.com based on budget and follow setup steps exactly as written here. Start with one workflow, test everything, then add more workflows once the first works well.

Setup takes thirty minutes total from start. This saves hours every week going forward. Guests hear back faster than competitors. Five-star reviews increase from fast responses. More bookings come from quicker response times. Build automation and grow the business.

You can test everything with GoHighLevel’s 30-day free trial and free consultation. This integration is the right way to go when you desire smooth operations and improved results.

FAQs

No. GoHighLevel and Hostaway do not have a built-in native connection yet. You need Zapier, Make.com, or another automation platform to bridge them.

Setup takes about 30 minutes if you follow the steps. Connecting accounts takes 5 minutes. Creating your first workflow takes another 15 to 20 minutes. Testing takes a few more minutes.

Both work well. Zapier is easier for beginners but costs more. Make.com is faster to set up and cheaper. For this integration, either one works equally well.

Most data arrives within seconds. Some tasks are processed within one to two minutes. Automated messages go out instantly when data arrives.

Zapier and Make.com show error logs. These logs tell you exactly what went wrong. Usually the issue is a field mapping problem or an old API key. Reconnecting your accounts fixes most issues.

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