How to Turn Off DND for SMS on GoHighLevel: A Simple Guide to Stay Connected

Off DND for SMS is crucial when you’re all set to send out an important SMS campaign, but suddenly, you realize your messages aren’t going through. Your clients are missing out, and your campaign is at a standstill. One of the most common culprits behind this issue is the DND (Do Not Disturb) feature for SMS in GoHighLevel.

While DND is essential for compliance and preventing unwanted messages, there are situations where you might need to turn it off temporarily or for specific contacts.

If you’ve been pulling your hair out trying to figure this out, keep reading—we’ve got you covered! If you’re looking to disable phone integration for sub-accounts in GoHighLevel, follow our detailed guide for a step-by-step process. Read our article thoroughly for clear instructions and helpful tips!

 Why Would You Want to Turn Off DND for SMS?

First, let’s address the big question:

In most cases, the DND feature is there to protect your contacts from receiving unwanted messages, but there are situations where this becomes more of a hassle than a help. 

Important Client Communications: Some clients might accidentally get flagged under DND even though they’ve opted in to receive updates or promotions.

Urgent Updates: If you need to send urgent messages about an appointment, event, or offer, you don’t want DND standing in the way.

Consent-Based Marketing: If you have explicit permission from the contact, and they’ve opted in for SMS notifications, it makes sense to bypass DND for them. While you should always respect DND rules and ensure compliance with SMS marketing laws, there are ways to manage this feature when necessary.

Common Pain Points When Dealing with DND for SMS:

Before we jump into the solution, let’s quickly look at some of the common frustrations that users face when dealing with the DND feature on GoHighLevel:

1. Messages Not Sending: Even after setting up an SMS campaign, your messages may fail to deliver because certain contacts are marked under DND.

2. Difficult Navigation: Finding the exact setting to turn off DND for specific contacts or campaigns can be confusing if you’re unfamiliar with the GoHighLevel interface.

3. Compliance Worries: Users often feel unsure about how to bypass DND while staying within legal boundaries, especially for SMS marketing.

Does any of this sound familiar? If so, don’t worry. We’ll show you how to manage DND without breaking a sweat—or the law!

 Step 1: Log into Your GoHighLevel Account:

The first step is to log into your GoHighLevel account. From the Agency Dashboard, select the sub-account where you need to adjust the DND settings for SMS.

 Step 2: Navigate to the Contacts Tab:

Once inside the sub-account, head over to the Contacts tab. 

This is where you’ll find a list of all the contacts associated with that specific account. To turn off DND for SMS, you need to locate the specific contact(s) that are currently affected by the DND setting.

Pro Tip: If you’re dealing with a large number of contacts, use the search bar to quickly find the person you’re looking for. You can search by name, email, or phone number.

 Step 3: Check the Contact’s DND Status

After selecting the contact, click on their name to open their detailed profile. 

Here, you’ll see an overview of their communication preferences, including whether or not DND is enabled. GoHighLevel automatically marks contacts under DND based on their interaction with previous messages or compliance rules. 

You’ll find this information under the Communication section in the contact profile.

 Step 4: Turn Off DND for SMS

If the contact is marked as DND, you’ll see an option to toggle this setting. Here’s how to disable DND for SMS:

– Locate the DND Toggle: Under the contact’s communication preferences, there’s usually a clear option to disable the DND status for SMS. 

– Click to Disable: Simply toggle the DND setting to turn it off for that particular contact. This will allow future SMS campaigns to be delivered to them.

Important Note: Make sure you have the contact’s explicit consent before disabling DND. This ensures you’re not violating any marketing rules or risking penalties.

 Step 5: Review and Update Automations

If the contact is part of an ongoing automation or SMS workflow, it’s a good idea to review and update those workflows after turning off DND. 

This ensures that any pending messages in the workflow are successfully delivered once DND is disabled.

 Step 6: Monitor Future Campaigns

After turning off DND, keep an eye on your upcoming SMS campaigns to make sure the messages are being delivered. 

You can track delivery rates and contact engagement through GoHighLevel’s reporting features to confirm everything is running smoothly.

 Step 7: Stay Compliant

While turning off DND can solve immediate problems, it’s important to remain compliant with SMS marketing regulations. 

Always make sure that the contacts you message have opted in and are fully aware of what kind of messages they’ll receive. This not only protects your business from potential legal issues but also builds trust with your clients.

Managing DND for SMS in GoHighLevel doesn’t have to be a headache. By following these simple steps, you can easily turn off DND for specific contacts, ensuring your important messages get delivered without a hitch. 

Whether it’s for an urgent update or a client who’s eager to receive SMS notifications, knowing how to manage DND settings can save you time, reduce frustration, and keep your campaigns running smoothly.

Remember, while it’s tempting to disable DND for everyone, always make sure you have proper consent and stay within legal boundaries. A little caution goes a long way in maintaining a positive relationship with your contacts and avoiding compliance issues.