Is Gohighlevel HIPAA Compliant: Update Guide 2025

A popular inquiry especially among users in the healthcare sector, is whether GoHighLevel is HIPAA compliant. The short answer is: Yes, GoHighLevel is HIPAA compliant.

Are you wondering if GoHighLevel is HIPAA compliant for handling sensitive healthcare data? This question is very important if you are in the medical or healthcare field, and you need a platform that will protect patient data. The good news is that if you prepare it properly, GoHighLevel can provide all the compliance that you need.

At LeadsFlex, we will briefly explain what HIPAA compliance entails, how GoHighLevel complies with it, and the measures to take to achieve compliance.

You can also try GoHighLevel for 30 days and sign up for a free consultation call to learn how our service can improve your healthcare business.

Let’s dive in!

Start Your 30-Day Free Trial Now

What is HIPAA Compliance?

The Health Insurance Portability and Accountability Act (HIPAA) ensures the security and privacy of sensitive patient information. Any company engaging in the processing of PHI must ensure that physical, network as well as process security measures have been put in place and complied with.

This applies to healthcare providers and any other entity involved in managing PHI as a business partner.

The Act consists of two main parts:

The HIPAA Privacy Rule protects the privacy of individually identifiable health information.
The HIPAA Security Rule sets standards for the secure keeping of patient data.

Key Requirements of HIPAA Compliance:

Data Encryption: Protect PHI during storage and transfer.
Access Control: Ensure only authorized personnel can access sensitive data.
Audit Logs: Maintain records of data access and modifications.
Business Associate Agreements (BAA): Sign agreements with service providers to ensure they comply with HIPAA standards.

Does GoHighLevel Meet HIPAA Requirements?

GoHighLevel meets the demand for marketing and customer relations management, but it is not HIPAA-friendly by default. However, with proper configuration and usage, it could be easily made that GoHighLevel complies with HIPAA.

Important Notes on HIPAA and GoHighLevel:

Data Encryption: You do not have to worry about data protection because GoHighLevel offers data encryption.
Access Control: You can delegate responsibilities and limit opportunities to navigate through the data.
Audit Logs: As a SaaS platform, GoHighLevel gives you the ability to track changes and users.
BAA: To guarantee total compliance, GoHighLevel requires a Business Associate Agreement (BAA).

HIPAA compliance measures when using GoHighLevel

Execute a Business Associate Agreement (BAA)

Get in touch with the team of GoHighLevel and ask them to provide you with the BAA.
A BAA makes sure that GoHighLevel assumes the risk for the protection of PHI under HIPAA laws.

Configure User Permissions

First, you need to open your GoHighLevel account.
Click on the Settings tab within the system and then click on User Roles.
Designate or recommend some positions that restrict the use of PHI to only those who need to have it.

Employ Secure Communication Channels

Try to use SMS services such as Twilio and email services that support the level of encryption for the integration with GoHighLevel.
Make sure that these services also meet HIPAA requirements.

Encrypt All Stored Data

Make sure form entries or notes in GoHighLevel have encryption.
GoHighLevel comes with an option where you can strengthen the issues of security from within the software.

Monitor and Audit Logs

Make it a practice to monitor GoHighLevel’s audit trails to identify any user or actor that has touched on PHI.
You can set alerts for such activity to take appropriate actions.

Special Offer: Looking for how GoHighLevel can work for your healthcare business and be HIPAA compliant at the same time? Use our 30-day free trial and contact us for a free consultation call to discuss your strategy with the team. Click Here to get started!

GoHighLevel HIPAA-Compliant Cost

When considering the overall cost of making HighLevel with specific additional features to meet HIPAA compliance you should identify the name of the specific add-on for this functionality.

HIPAA Compliance Add-On

Standard Accounts: By default, GoHighLevel accounts are not HIPAA compliant.
Enable Compliance: To achieve HIPAA compliance, a HIPAA Compliance add-on needs to be purchased.
Application: After purchasing the add-on, HIPAA compliance extends to all location accounts under your control.

By its nature, GoHighLevel does not support HIPAA compliance out of the box. To ensure the necessary privacy and security required by HIPAA, an additional service needs to be purchased.

Book Free Consultation Call

Here is the breakdown of the costs:

Monthly Charge: $297
Annual Charge: $2970 if paid monthly, $2004 if paid annually.

Benefits of Using GoHighLevel for Healthcare Businesses

Create and automate campaigns for healthcare services.
Track patient interactions and follow-ups in one place.
Collect patient data securely and integrate it with your workflows.
Save time with automated appointment reminders and email sequences.

Common Questions About HIPAA Compliance with GoHighLevel

Q1. Does GoHighLevel encrypt data?

Yes, GoHighLevel supports data encryption, which is a core requirement for HIPAA compliance.

Q2. Can I use GoHighLevel for appointment reminders?

Yes, you can use it for reminders, but ensure SMS/email providers like Twilio are also HIPAA compliant.

Q3. Is signing a BAA mandatory?

Yes, a BAA is essential to use GoHighLevel in compliance with HIPAA regulations.