How to Rename GHL Call Dispositions

How to Rename GHL Call Dispositions: A Step-by-Step Tutorial

By Aslam Manzoor

Are you using GoHighLevel (GHL) to manage calls but feeling like your call tracking could be more efficient? The secret lies in something simple yet powerful customizing your call dispositions. These small labels, often overlooked, hold the key to organizing your workflow, improving team communication, and making smarter decisions based on accurate data.  

What if you could rename these dispositions to match your exact business needs? Imagine how much easier it would be to track outcomes, follow up effectively, and keep your team aligned. This tutorial will show you exactly how to do it, step by step. Whether you’re a GHL newbie or a seasoned pro, these actionable tips will help you transform your call management process.  

Let’s start!

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What Are Call Dispositions in GHL?

In GoHighLevel, call dispositions are the labels used to describe the outcome of a call. For example, Left Voicemail, No Answer, or Interested. These labels help you track call performance, follow up with leads effectively, and organize your team’s activities.

Also, these dispositions allow you to customize them based on your unique business needs. This personalization ensures better communication and efficiency within your team.

Never miss: GoHighLevel Free Website Templates: Detail Guide in Steps

Step-by-Step Guide to Renaming GHL Call Dispositions

Log in to Your GoHighLevel Account

  • Open your GHL dashboard using your credentials.
  • Navigate to the main menu on the left side of your screen.

Note: Bookmark your GHL login page for quick access.

Go to Settings

  • In the main menu, click on Settings .
  • This is where you can manage all the core functions of your GHL system.

Go to Call Dispositions Section

  • Under Settings, look for the Phone Numbers tab.
  • Scroll down to locate the Call Dispositions section.

Pro Tip

Use the search bar in settings to find specific options faster.

Edit Existing Dispositions

  • In the Call Dispositions section, you’ll see a list of pre-set dispositions.
  • Click the Edit icon (usually a pencil or gear symbol) next to the disposition you want to rename.
  • Enter the new name for the disposition.

e.g: Rename No Answer to Missed Call – Follow Up Needed.

Remember: Tailoring dispositions to your workflow ensures clarity and faster action.

Add New Dispositions (Optional)

  • To create a new disposition, click the Add New button.
  • Fill in the name of the new disposition and save it.

Tip: Create specific dispositions for better tracking, like Interested – Call Back Tomorrow or Voicemail Left ( Follow Up Next Week)

Save All Your Changes

  • Once you’ve renamed or added your dispositions, click Save to do the changes.
  • Check your call logs to confirm that the new dispositions are visible and ready to use or view.

Note: Test the new dispositions by tagging them to recent calls and reviewing the results.

Start Your 30-Day Free Trial Now

If you’re new to GoHighLevel, take advantage of their free 30-day trial to explore all its features, including call disposition customization. Book a free consultation call with our experts to learn how to optimize GHL for your business.

Advantages of Renaming Highlevel Call Dispositions

  • Improved Organization: Tailored labels help you track calls more effectively.
  • Better Follow-Up: Specific dispositions make it easier to know what actions to take next.
  • Enhanced Team Collaboration: Custom labels ensure everyone is on the same page.
  • Data-Driven Insights: Accurate tracking leads to better analytics and decision-making.

Renaming call dispositions in HighLevel might seem like a small task, but it can transform how your team manages calls and tracks leads. By customizing your dispositions, you’ll create a more smooth  and efficient system tailored to your business needs.

Ready to elevate your business with GHL? Start your free 30-day trial today and book a free consultation to unlock the full potential of GoHighLevel. 

Take control of your call tracking and make every interaction count!

Aslam Manzoor

Aslam Manzoor, founder of LeadsFlex, helps businesses unlock their full potential with expert GoHighLevel solutions. Specializing in AI chatbots, advanced automations, custom funnels, and website design, Aslam delivers powerful tools to streamline processes and boost growth. Ready to scale? Explore our tailored GoHighLevel services and transform your business today!

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