Clean and updated contact lists play an extremely important role as the digital marketing environment evolves quickly. If contacts in your GoHighLevel account are random or outdated, they can hurt your marketing campaigns and engagement rates. But don’t worry—this guide will walk you through how to remove disconnected numbers from GoHighLevel step by step so you can keep your list clean and improve performance.
Bonus: Want to make some necessary changes in your business and improve your performance and turnover without any effort? You can start using GoHighLevel with a free consultation and a 30-day trial to improve your working processes!
To enter your GoHighLevel account, please fill in your login and password in the required fields.
Navigate to your dashboard.
Pro Tip
If you encounter obstacles while trying to log in to your account, you should check your internet connection or change the password.
Access the Contacts Section
On the software’s main page, select the Contact tab in the toolbar at the top of the screen.
Choose the particular sub-account or project that you want to operate.
Search in Disconnected Numbers
Now apply the filters to search for list equity numbers which are either inactive or unreachable.
Select “Filter Contacts” and then set the status to “Inactive” or “Not Reaching.”
However, you may focus on numbers highlighted or marked in your campaign as unreachable.
To verify disconnected numbers manually:
Click on the recent campaign reports.
First, search for missed calls or unread messages.
Export and Analyze Contacts
To download the contact you have entered, go to export CSV.
Take the file and open it in any spreadsheet tool you have (this is Excel).
Group the data to filter all the contacts tagged as disconnected or not deliverable.
Remove Disconnected Numbers
Return to GoHighLevel’s Contacts section.
Select all flagged contacts.
Click on the check mark box next to each number.
To perform a batch action, select “Select All.”
To delete these contacts, simply click the “Delete” or “Archive” button located on the right of the field.
Archived contacts will not be permanently deleted but will not be displayed in inactive lists.
Use Automation to Avoid Manual Cleaning
Set up an automation workflow to identify and mark disconnected numbers automatically.
Go to the “Automations” tab in GoHighLevel.
Create a trigger for undelivered messages or failed calls.
Add an action to tag such numbers as “Disconnected.”
Avoid more disconnected numbers.
Verify new numbers during entry with an example like the number verification service.
Clean your lists as often as possible with the steps provided above in mind.
Troubleshooting Common Issues
GoHighLevel Can’t Log In: Check that you entered your username/password correctly. Reset passwords if needed.
Disconnected Numbers Persist: Return to settings to check the triggers that are being set to automate. If the calculations seem off, don’t hesitate to employ other tools to check those figures.
Bulk Actions Not Working: To avoid future problems with the site, try clearing your browser cache or using a different web browser.
Benefits of a Clean Contact List
Here’s what you gain from maintaining a clean contact list:
Higher Campaign ROI: Focuses resources on reachable contacts only.
Better Customer Engagement: Communicate effectively with active users.
Improved Reputation: Fewer bounced messages make your marketing efforts more credible.
Managing disconnected numbers effectively in GoHighLevel can significantly improve your marketing campaigns and customer relationships. By following these steps, you’ll maintain clean contact lists, save resources, and achieve better results.
Don’t forget to try our free 30-day trial of GoHighLevel! Sign up today and get a free consultation to make the most out of your CRM and automation systems. Your success starts with clean and actionable data!
This guide helps you easily clean up your contact lists while leveraging GoHighLevel’s best features. Let us know if you’d like additional tips or help with advanced automation!
Aslam Manzoor
Aslam Manzoor, founder of LeadsFlex, helps businesses unlock their full potential with expert GoHighLevel solutions. Specializing in AI chatbots, advanced automations, custom funnels, and website design, Aslam delivers powerful tools to streamline processes and boost growth. Ready to scale? Explore our tailored GoHighLevel services and transform your business today!
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